Walt Disney World's hotel guests soon will again get to experience the relief of coming back to a fully cleaned room at the end of the day in the parks.
Like many hotel companies, Disney suspended full housekeeping services during the pandemic. Instead of making beds, replacing towels, cleaning and tidying up every day, Walt Disney World offered modified housekeeping services during their stay, with towels and amenities replaced and trash removed every other day. Full cleanings came only in between guests.
Today, Disney World announced that, by the end of this month, full housekeeping services will return to all of the resort's hotel rooms. Full service will be provided either every day or every other day, depending upon the hotel, but will include making the beds, cleaning the bathrooms and replacing towels, empting the trash, and tidying up.
So get ready to maybe see a towel animal or your Disney plush toys back in action when you return to your room, once again.
Wait a minute... whose logo is that again?Regular, reliable housekeeping services are one of the perks that can help make hotels a better choice than Airbnbs, along with responsive front desk services, on-site security, and reservations that hotels won't just cancel on you when they feel like they can get a better deal from other guests. Many hotel chains cut housekeeping services as a way to save money or deal with staffing shortages following the lockdowns, but with the travel industry recovering and demand for lodging growing, smart hoteliers are bringing back housekeeping and other guest services to stay ahead of the competition.
With Disney World's premium pricing, guests have a right to expect a premium experience - and that includes daily housekeeping.
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That Disney EVER thought that not offering full housekeeping services in their top tier hotels was acceptable blows my mind. It is very telling of the Chapek years that a hotel who’s fees are comparable to the Waldorf Astoria and Four Seasons operated like a Motel 6.
If you don't have enough housekeepers on staff to provide full service, you're not providing full service. I think it was as simple as that at first for Disney - and a whole bunch of other hotel companies. But first-class hotels need to do whatever it takes - including raising pay, boosting benefits and improving working conditions - to get their staff levels back to where they can provide the service that their customers are paying for.
Does this mean that guests can go back to deferring daily Housekeeping in exchange for gift cards?
I also enjoyed deferring housekeeping for extra Hilton points while traveling abroad last year.
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And look: you are paying out the wazoo for the tiny room Disney is giving you, and that place gets destroyed quick, so good, it's beyond high time they brought back full service.
Many parents are coming home from the parks just wrecked by walking and by the sun, entering into a clean room is like heaven.