Walt Disney World Resort visitors no longer will have to cancel their park reservations if they want to make changes.
Disney World now is allowing guests who hold park reservations to make changes to the dates, park or people in your party without canceling the original reservation. Of course, changes remain subject to availability. Guests holding reservations can try to make the changes that they want via the My Disney Park Pass Reservations page on Disney's website.
Guests also may make park reservations that include both annual passholders and daily ticket holders, rather than having to make separate reservations for people using each ticket type. However, contrary to some misinformation out there, annual passholders, daily ticket holders, and select resort guests must continue to use separate availability calendars when making park reservations. You can find those availability calendars on the Disney website.
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Unfortunately, this has not been ported over to Disneyland yet. There has been more than one occasion where simply "modifying" an existing reservation would be a welcome feature.
We’ve always been able to modify/change a reservation, so not sure what this update actually brings?
@alex .... I'm a local passholder who goes to Disney 2 or 3 times a week. Trust me when I say, you can change reservations, as long as the park you want to go to is available. I do it all the time.
This STILL does not fix the fundamental problem with Park Pass, which is that it’s not integrated into My Disney Experience. At the very least the existing system could be “bolted” onto MDE to make for a more consistent interface (instead of sending you to the WDW website), though it really should be fully integrated. It’s pathetic that they’ve been using Park Pass for nearly 2 years, and have not gotten around to making it part of MDE.
MDE is the Microsoft Windows Vista of theme park apps. Rewrite the thing from scratch already.
Russell ... MDE used to be all-encompassing until Genie+ arrived. You could access all the information you now have to go to the WDW website for.
Very frustrating to say the least.
Actually, it was Park Pass that fractured MDE, because Disney haphazardly built the system to get the parks back open after the pandemic. Then when they realized Park Pass was advantageous beyond meeting health guidelines, they never bothered to build or port the system into MDE, so it still stands alone.
Since then, Disney has more or less given up trying to make MDE an all-encompassing fully integrated app. I thought it was telling that when we did the Galactic Starcruiser media voyage that they gave us phones to run Datapad, no doubt knowing that MDE is such a mess that they didn’t want media getting a negative experience of the most important technical aspect of the Starcruiser.
Yet Disney keeps rolling out upgrades, enhancements, and additions to MDE that seem to make things even worse and more disjointed. I’ve read that the Magic Band+ features within MDE are incredibly underwhelming because the app is so fundamentally flawed that it could never handle the features that Imagineers want and guests expect.
I'm going to Orlando next october, first time in many years. I was looking into going to Disney just like last time. Last time, only thing I had to do was show up at park's entrance and buy a ticket.
This time I'm hearing about park reservations, genie+, apps whatever and constant changes. Why make it so complicated ?
I might just as well skip Disney and visit other parks.
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Has there ever been a hospitality business that changed the rules of engagement so frequently? Seems like Disney can't go a week without changing the rules on something. I mean, if Chapek ran an airline, this week there would be no carry-ons, the next week each carry-on would cost $50 and the week after it would be only carry-ons unless you're flying in the morning and then you'd be required to bring your stuff in a trash bag.
One might guess they were trying to frustrate travelers because they financially benefit from the confusion somehow. Given that you can't reach Disney customer service on the phone anymore unless you're prepared to wait an hour or more, they also don't have to hear anyone complain about it.
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